Dog Supplies Return Policy | MyKindredK9

Dog Supplies Return Policy

At MyKindredK9, we want you and your pet to love every purchase. Our dog supplies return policy explains how to request a return, report a damaged or defective item, and receive a refund or replacement.

30-Day Returns

If you are not satisfied with your order, you can request a return within 30 days of delivery. To qualify for a return, items must be unused, unwashed, and in their original packaging. Please include your order number when contacting us so we can identify your purchase and assist you.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains the wrong item, email us a photo of the issue within 7 days of delivery. We will provide a free replacement or a full refund, according to your preference. You do not need to return the affected item.

How to Request a Return

To start a return, email mykindredk9@gmail.com with your order number and the reason for your request. Our team will reply within 1 business day with the next steps and the return address. Please contact us before sending any item back. Returns sent without prior contact cannot be processed.

Refund Processing

Once we receive and inspect your returned item, your refund will be issued to your original payment method within 5–10 business days. Your bank or payment provider may require additional time for the refund to appear in your account.

Non-Returnable Items

Opened consumables, including treats, chews, sprays, and wipes, as well as personalized items, cannot be returned unless they arrive damaged or defective.

Questions About Your Return?

If you have questions about our dog supplies return policy or need help with a return, contact us at mykindredk9@gmail.com. Please include your order number and a brief explanation so we can assist you.

At MyKindredK9, we aim to make the return process clear and straightforward while helping you find the right products for your pet.